Policies

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Terms & Conditions

Terms of Sale

It is important that you read these Website Terms of Sale (“Terms of Sale”) carefully before ordering any products from our Website (“Product(s)”) and ensure you understand them.

Together with our Security & Privacy Policy and our below Terms of Use, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.

We are Tallulah Belle Boutique our Office is at 79 Whiteside Road, Lymm, WA13 9LJ, United Kingdom. 

If you have any questions about them, please contact our Website Customer Service department at info@tbboutique.co.uk.

Please note that before placing an order with us (“Order”), you will be asked to agree to these Terms of Sale by ticking a box just before you checkout. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order from our Website.

We suggest that you print a copy of these Terms of Sale or save them to your computer for future reference.

Ordering & Shipping Information

Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All Order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for Order communications.

Please note in particular that:

  1. No Orders shall be accepted from persons under the age of 18.
  2. For delivery information, including costs, please see our delivery information below.
  3. Whilst we try to ensure that all details (including prices) displayed on this Website are correct and up to date, we have a large number of products on our Website, and sometimes products may be incorrectly priced. You must ensure that prior to placing an Order, you have checked all relevant details about the Products you have selected as their relevant details may have changed since you last visited this Website. Product prices shown on the Website may change from time to time, for example, if the Product you are ordering is subject to a promotional discount or offer which is either applied or withdrawn during the selling period. Please note if a pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the relevant products to you at the incorrect (lower) price.
  4. All Products displayed on this Website are subject to availability and all orders are subject to acceptance.
  5. We do not charge VAT
  6. Your payment card or Paypal account will be debited on despatch of your items but we may pre-authorise your card when you place the order.

Orders are submitted via the Website in the following way:

  • Once you are ready to make a purchase, click on ‘Add To Shopping Bag’ to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking ‘Checkout’ to log into our secure servers to complete your Order.
  • You will be asked for your email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your Order.
  • If you have already registered with us you may enter your sign-in details to access your account.
  • You will be required to enter your delivery and billing address details if this is your first Order or do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.
  • If any delivery charges are payable these will then be added to the amount you will be charged. Before checking out, you must confirm you wish to make an Order and accept these Terms of Sale.
  • Once you have completed your Order, you may create an account with us, which requires a password. You must keep this password confidential and must not disclose it or share it with anyone else. The address that you register with must be the address that your payment card statement is sent to, however you can use a different shipping address.
  • Once you submit your Order, we will usually then send you a confirmatory email to acknowledge that we have received your Order and that your Order has been accepted by us (“Confirmation”). At this point the contract between us (“Contract”) is formed and we will process the payment details you have given to us to take payment for your Order.
  • You will receive a further email from us confirming despatch of the Product(s) to the shipping address you have requested.
  • You should check each email for accuracy and let us know immediately if there are any errors.
  • When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your Order, we will contact you and ask if you wish to proceed at the correct price.
  • If there are any problems with your Order (for example, we don’t have the products you wanted in stock, we can only fulfil part of your Order, or we find the price has changed), you will be contacted by a representative from the Monsoon Accessorize Website Customer Services.
  • If you have any problems with your Order, please contact our Website Sales department at sales@tbboutique.co.uk or on Live Chat.

Please be advised that we are unable to rectify mistakes you have made on your Order so do check it carefully before checking out. Please see the section below for your rights to cancel.

Delivery

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

FREE DELIVERY ON ORDERS OVER £75. STANDARD DELIVERY £4.00

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

** Please Email sales@tbboutique.co.uk to arrange RETURNS**

We will happily arrange a refund or exchange within 14 days of return. Please inform us beforehand that you are returning an item so we can ensure you are refunded correctly. Postage WILL NOT be refunded.

We are sorry If your order arrives damaged or is incorrect, again please email us within the 14 days so we can resolve this as quickly as possible for you.

Damaged Or Defective Goods

We are under a legal duty to supply products in conformity with the Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These rights are not affected by anything else in these Terms of Sale.

You should inspect the product(s) when you receive them for defects or damage. Once received, goods, which are not of satisfactory quality, not as described or which have been damaged, may be returned for a full refund. Simply return the items in their original condition and packaging if possible within 30 days of receipt. You must ensure that you take reasonable care of the Product(s).

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping charges you paid, provided that you have not worn or used and damaged the Product(s).

Other Information You May Need To Be Aware Of

I. Our liability to you

Nothing in these Terms of Sale excludes our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud;
  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We will only be liable to you for direct losses, which you suffer as a result of a breach of these Terms of Sale by us and which are a ‘foreseeable’ consequence of us breaching these Terms of Sale. Losses are ‘foreseeable’ where they could be contemplated by you and us at the time your Order is accepted by us.

We only supply products for domestic and private use. Accordingly, we shall not be liable to you for any loss of data, loss of profit or business interruption or for any business losses that you may incur as a consequence of our failure to comply with the Contract.

We shall not be responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event beyond our reasonable control. This condition does not affect your legal rights.

If any event beyond our reasonable control takes place that affects our performance of our obligations we will notify you as soon as possible and our obligations under these Terms of Sale will be suspended and the time for performance extended for the duration of the event outside our reasonable control.

II. Gift Vouchers

Tallulah Belle Boutique gift vouchers are sold in pounds sterling only and may be exchanged for goods in our Shop and on the UK Website. They cannot be exchanged for cash or replaced if lost and may be exchanged for goods of a higher value on payment of the difference. Tallulah Belle Boutique gift vouchers are valid in the UK only.

The standard Website shipping charge for delivery will be added to the final cost of gift vouchers you are purchasing at checkout.

III. If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale, which shall remain unaffected.

IV. No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

V. The Contract and all communications between us will be conducted in English.

The standard Website shipping charge for delivery will be added to the final cost of your gift vouchers.

VI. The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.

VII. If you have a complaint relating to these Terms of Sale we will attempt to resolve the complaint using our internal complaints-handling procedure. If the process is exhausted and the complaint is not settled in this way, you may make a request to us for the dispute to be settled by mediation through [The Retail Ombudsman]. If the Customer makes such a request, we shall consider whether or not we wish to use The Retail Ombudsman to try to resolve the dispute but we are not obliged by law to do so.

If we agree to submit a dispute to The Retail Ombudsman, we will notify you and you may (i) complete the online form on the Retail Ombudsman website (https://www.theretailombudsman.org.uk/dashboard/create-claim.php) or (ii) post your complaint using a paper form (https://www.theretailombudsman.org.uk/assets/documents/retail-ombudsman-complaint-form.pdf) to The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road, London NW1 3DP.

Further information on the Retail Ombudsman can be found at: http://www.tradingstandards.uk/templates/asset-relay.cfm?frmAssetFileID=77012

VIII. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the website. However, this does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their own local courts.

This current version Terms of Sale Became Effective as of October 2016

Terms Of Use

This section governs your conduct associated with the Product Review service offered by Tallulah Belle Boutique. By submitting a review to Us, you represent and warrant that:

  • you are the author of the review and you are the owner of the copyright in your review
  • all content that you post is accurate
  • you are at least 18 years old
  • your submitted review does not violate these Terms of Use

You also warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate, or misleading
  • that contains nudity, profanity, or inappropriate language
  • that infringes any third party’s copyright, trademark, trade secret, or other proprietary rights or rights of publicity or privacy
  • that violates any law or statute
  • that is, or may reasonably be considered to be, defamatory or libelous
  • for which you were compensated by any third party
  • that includes any information that identifies an individual, such as their address, email address, contact information or phone number; and/or
  • that contains any computer viruses, worms or other potentially damaging computer programs or files

You agree to indemnify and hold Us harmless from all claims, demands, and damages (actual and consequential) including reasonable legal fees, arising out of a breach of your representations and warranties mentioned above, or of any law or the rights of a third party.

For any reviews that you submit, you grant Us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world, without compensation to you.

We reserve the right to remove or to refuse to post any submission, or any part thereof, if We deem, in our sole discretion, that it breaches these Terms of Use.

By submitting your rating and review, you agree that We may use your email address to contact you about the status of your review and other administrative purposes.

Information About Us

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Use Of Tallulah Belle Website

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User Generated Content

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Our Liability To You

We will only be liable to you under or in connection with your use of our Website for losses which you suffer as a direct result of our breach of these Terms of Use.

We shall not be liable under these Terms of Use, howsoever caused for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption or for any indirect, special, incidental, or consequential damage or loss.

Nothing in these Terms of Use shall exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;
  • fraud or fraudulent misrepresentation; or
  • any matter for which it would be illegal for us to exclude, or to attempt to exclude our liability.
Information On This Website

Whilst we try and ensure the information contained on the Website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. Our liability to you as explained above remains unaffected by this.

Specifically, please note that some products on our Website (“Products”) may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than the actual size in order to clearly show details, or smaller than the actual size in order to show the entire item.

Linking

We may link to other websites, which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may provide a link to this Website from any other business or business information or service website provided that you comply with the following conditions:

  • links must be to the homepage of the Website Homepage
  • our Website must not be framed on any other website, therefore you may not create a frame or any other border around the Website;
  • the website from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful or offensive; and
  • you must not imply that we endorse or are associated with any other website, product, or service (unless expressly agreed to in advance by ourselves in writing).

We reserve the right to withdraw linking permission without notice.

Governing Laws And Jurisdiction

The formation, existence, construction, performance, validity, and all aspects whatsoever of these Terms of Use or of any term of these Terms of Use will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Use or use of the Website.

However, this does not prevent residents of Northern Ireland, Scotland, or Europe from starting proceedings in their own local courts.

This current version Terms of Use Became Effective as of October 2016